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AI in Community Grievance Management: the working checklist
Artificial intelligence can make a grievance mechanism faster, more organised, and much harder to ignore, but it cannot resolve a single grievance.
Where should I send it?
Give me an address and the pdf arrives as a link you can open on any device. I do not send anything else unless you ask for it on the second box.
PDF, about 26 KB.
The article it comes from
This tool was built alongside AI in Community Grievance Management , which explains the thinking behind each section. The tool is the part you take on site.
Everything else that is free
The three diagnostics score your grievance mechanism, your due diligence process or a community's readiness to negotiate, and the tension map tracks where friction is being reported.
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