Thomas Gaultier
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The Future of Community Engagement Technology: the working checklist

The most effective community engagement technology I have watched a mining company deploy was a community liaison office and a set of hand-held...

Where should I send it?

Give me an address and the pdf arrives as a link you can open on any device. I do not send anything else unless you ask for it on the second box.

PDF, about 27 KB.

The article it comes from

This tool was built alongside The Future of Community Engagement Technology , which explains the thinking behind each section. The tool is the part you take on site.

Everything else that is free

The three diagnostics score your grievance mechanism, your due diligence process or a community's readiness to negotiate, and the tension map tracks where friction is being reported.

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Cover of Grievance Mechanisms That Work by Thomas Gaultier

New release

Grievance Mechanisms That Work

The grievance mechanism handbook is out: co-design, intake, the 6-Step Process, mediation when negotiation stalls, and the health check that tells you honestly where your mechanism stands.